Welcome and thank you for your interest in PilgrimWaters products! Our 2020 wholesale catalogs are now available to view online. If you are a qualified buyer and require line sheets, please contact us and we will send you details. Meanwhile you are welcome to take a look at our line up. Click here for our 2020 Textile catalog.
Please contact us directly, with your store details and interests, and we will provide you details. Email us. If you are an existing retail customer looking for our latest season designs, please email us directly and we will provide you additional information. We will be happy to answer questions. Alternatively, you can visit us at trade shows we attend though-out the year.
Our minimum opening order is typically six or seven items depending on the product. We accept all major credit cards. As of Jan 1st 2020 new wholesale orders, paid with a credit card, will have a 3% convenience fee added. Checks are acceptable, as are direct banking deposits. Please contact us for routing numbers and bank details. As of July 2019 we also use small business Zelle transfers. If you would like us to send you a direct payment request please contact us directly for details.
Please allow 1 to 3 weeks for delivery for items in stock. Turn around time varies depending on availability and volume. For items requiring new production our turn around time is approximately 12 weeks. Shipping confirmation will be sent via email and require acknowledgment before any items are shipped. All products are shipped via UPS Ground unless otherwise requested. Shipping costs are in addition to the item costs.
International orders will be calculated based on weight and the requested shipping method. Taxes and custom fees may apply at the time of delivery. PilgrimWaters is not responsible for these charges or any carrier delays.
DYE LOT AND OTHER VARIATIONS
Since PilgrimWaters scarf and throw products are individually printed on natural fibers there maybe slight variations in color and texture. These are not considered flaws or defects but rather an integral characteristic of natural fibers that are hand woven and dyed.
Requests for returns and exchanges must be submitted by phone, or email within one week of delivery. All other merchandise must be returned unopened and unused in its original packaging. A refund will be issues once we have received the merchandise. Shipping costs are not refunded. No cancellations will be permitted without PilgrimWaters approval. A cancellation request will be examined on its own merits and must be made in writing. We do not buy back wholesale orders.
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