All returns must be unopened, unused and in their original packaging with in 14 days of purchase. Scarves in particular our merino and cashmere scarves, can easily be miss-treated and inadvertently damaged if opened and used. Not liking, wanting, or mistaken purchases are not valid reasons for a refund. Any exchange has to be discussed with us and is dependent on stock availability. A 8% restocking fee will be charged. All return shipping costs, as well as packing to prevent shipping damage, are the purchaser responsibility.
Trays are large items and require additional packing to prevent damage. Merchandise defects will be replaced at our expense and authorization must be attained prior to replacement. Anything that is damaged in shipping from us will of course be replaced. Please contact us so that we may start a USPS claim.
We understand that larger companies offer generous return and exchange policies - perhaps one day we can too - but for now our polices are strict.
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