Shop info


Payment

We accept Visa, MasterCard, American Express, Discover or regular account payments all through PayPal.  Payments are processed only through our secure checkout, we do not have access to your credit card number.  We are happy to help and you can call us (857) 400-0962 to place an order or ask questions.

Shipping

Shipping is via USPS standard first class.  For time sensitive orders, expedited shipping is available at additional cost.  Please be advised that international orders are sent via US air mail postal service without tracking numbers. Please let us know if you prefer alternative arrangements.  Trays are carefully packed within a 34" x 24" x 6" box weighing approximately 11lbs.  A stand tray combination has a total weight of approximately 21lbs.  As a result the shipping costs are higher than our other products.

International orders

We do ship internationally, however the details must be discussed with us in advance.  Taxes and custom fees may apply at the time of delivery.  PilgrimWaters is not responsible for these charges.  

Returns
All returns must be unopened, unused and in their original packaging with in 14 days of purchase.  Scarves in particular our merino and cashmere scarves, can easily be miss-treated and inadvertently damaged if opened and used.  Individual items purchased are not returnable - not liking, or wanting the product - is not valid for a refund.  Any exchange has to be discussed with us and is dependent on stock availability.  A 7% restocking fee will be charged and return shipping costs are the purchaser responsibility.  Merchandise defects will be replaced at our expense and authorization must be attained prior to replacement.  Anything that is damaged in shipping will of course be replaced.  Please contact us so that we may start a UPS claim.

Wholesale
We do wholesale our products, please contact us directly for a login credentials to our wholesale catalogue, order minimums and price information.

Inquires

Press inquiries are always welcome. Contact us directly with any questions at: info@pilgrimwaters.com or by voice: (857) 400-0962

Thank you for shopping with us!

Susy + Keith