Shop information + Policies

Payment

We accept most major credit cards as well as payments through PayPal.  Payments are processed only through our secure checkout, we do not access to your credit card details or credentials.  We are happy to help and you can call us (857) 400-0962 to place an order or ask questions.

Shipping

Shipping is via USPS standard first class.  For time sensitive orders, expedited shipping is available at additional cost.  Please be advised that international orders are sent via US air mail postal service without tracking numbers. Please let us know if you prefer alternative arrangements.  Trays are very carefully packed within a 34" x 24" x 6" box weighing approximately 11lbs.  A stand tray combination has a total weight of approximately 21lbs.  As a result the shipping costs are higher than our other products.

International orders

We do ship internationally, however the details must be discussed with us in advance.  Taxes and custom fees may apply at the time of delivery.  PilgrimWaters is not responsible for these charges.  

Returns
All returns must be unopened, unused and in their original packaging with in 14 days of purchase.  Scarves in particular our merino and cashmere scarves, can easily be miss-treated and inadvertently damaged if opened and used.  Not liking, wanting, or mistaken purchases are not valid reasons for a refund.  Any exchange has to be discussed with us and is dependent on stock availability.  A 8% restocking fee will be charged.  All return shipping costs, as well as packing to prevent shipping damage, are the purchaser responsibility.  Trays are large items and require additional packing to prevent damage. Merchandise defects will be replaced at our expense and authorization must be attained prior to replacement.  Anything that is damaged in shipping from us will of course be replaced.  Please contact us so that we may start a USPS claim. 

We understand that larger companies offer generous return and exchange policies - perhaps one day we can too - but for now our polices are strict.

Wholesale
We do wholesale our products, please contact us directly for a login credentials to our wholesale catalogs, order minimums and pricing.

Inquires

Press inquiries are always welcome. Contact us directly with any questions at: info@pilgrimwaters.com or by voice: (857) 400-0962

Thank you for shopping with us!

Susy + Keith

 

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